Frequently Asked Questions

Frequently Asked Questions2023-11-21T16:35:15+00:00

Contact Us

Thank you for reviewing the event website and our Frequently Asked Questions. If you have any additional questions please contact us here.

FAQ’s

Will there be photographers on the course?2023-11-21T16:25:40+00:00

Enjoy free race photos from Clancy Creative on our Facebook Page in the week following the event.

I would like to send race feedback, where can I do this?2020-01-21T19:39:12+00:00

We appreciate and encourage all feedback. Please send all feedback to info@graymattermarketing.com

Where should I stay?2023-11-28T19:14:25+00:00

There are tons of amazing hotels around Portland. We do not have any official partner hotels at this time.

Can I walk the course?2021-02-19T18:52:53+00:00

Yes, as long as you can maintain the course minimum pace. We welcome runners and walkers of all speeds. However, volunteers, on course-aid and roads can only be secured and staffed for a set amount of time.

The course will “close” on a continuous pace of 16:00 minutes per mile. Anyone who cannot maintain the 16:00 minute per mile pace must move to the sidewalk as the course closes to allow regular traffic through. Runner services cannot be guaranteed for participants beyond the 16:00 minute per mile pace.

Is there a place to leave my belongings at the race start?2023-11-21T16:21:40+00:00

There is no designated gear bag drop. Parking is close by and we suggest leaving your belongings and extra layers in your car.

How do the race shirts fit?2023-11-28T19:13:56+00:00

All participants will receive a short sleeved wicking t-shirt at packet pick-up. Wicking shirts generally run smaller than standard cotton shirts. They will be available in unisex and women’s cuts. Please note that shirts are ordered weeks in advance of the event and that size quantities are based on what participants indicated when they registered. For this reason, we ask that you please pick-up the shirt size you registered for.

Can I use a hydration vest or carry a water bottle?2020-01-21T19:34:23+00:00

Yes! In fact, we encourage it and would be happy to refill it along the route at the aid stations.

Will there be food at the finish line?2023-11-21T16:23:10+00:00

A variety of post-race fruit, granola bars and water will be available post-race. To ensure there’s enough snacks for all of our finishers, remember that the athlete food is for runners only.

How do I sign up to volunteer?2020-01-21T19:30:52+00:00

Hurray! If you’d like to volunteer please visit our Volunteer Page for full details.

What if I have an issue with my results?2020-01-21T19:29:41+00:00

Race results will be posted on our website and on our Facebook Page following the event. If you notice an issue or need a correction with your time? Click the red “corrections” button on the RaceWire results link to request a review from our timer.

If you’re still having issues, please don’t hesitate to contact us.

Are there awards?2023-11-21T16:24:15+00:00

Yes. Click HERE For a full breakdown of our award structure. Awards are based on gun time.

How can I find out if I’m registered?2020-01-21T19:33:39+00:00

You can look up if you are registered through your Eventbrite account. Full instructions HERE.

Is there a field capacity?2023-11-28T19:15:31+00:00

The Portland 10 Miler is capped around at 1,400 total participants but we do not anticipate selling out.

Are there any discounts available for this race?2020-01-21T19:21:30+00:00

We do not typically offer coupon discounts to this race. Be sure to register early for the lowest prices, and follow us on Facebook and Instagram for other offers. You can also inquire with one of our partner charities about their fundraising efforts and complimentary bibs.

What is at the aid stations?2023-11-28T19:15:45+00:00

Water and Nuun will be available roughly every two miles, at miles 2.0, 4.0, 6.0, and 8.0

Medical support will tail the race, and will be offered at the finish line. Restrooms are available at a few spots along the course. Please review the course map above to see the specific aid station offerings.

Will there be pace groups?2021-02-19T18:48:34+00:00

No. There are no pace groups.

Can I push a stroller?2020-01-21T19:15:09+00:00

We do not allow the following on the course: unregistered runners, pets, baby joggers, strollers, any wheeled vehicles other than wheelchairs (In accordance with USATF guidelines, wheelchair athletes must wear helmets).

Can I wear headphones?2020-01-21T19:14:33+00:00

Yes. Headphones are permitted but we ask you to please be considerate and keep the volume low enough so that you remain aware of your surroundings, course marshals, volunteers, staff and fellow runners.

Where do I park?2023-11-28T19:16:07+00:00

There are suggested parking locations for the event, all on a first-come-first-serve basis. Arriving early and carpooling are strongly recommended.

  1. Edward Payson Park at the Sebago to the Sea Trail entrance (map). Note: this lot will fill up early and is only accessible from Baxter Blvd. which will be shut down to traffic at 7:30 AM.
  2. Neighborhood Parking on Washington Ave, Presumpscot St. and the surrounding side streets. Please be respectful of our neighbors and park only in designated street parking.

To ensure you have the most stress-free parking possible, please arrive early.

Can someone pick up my stuff for me?2020-01-21T18:58:50+00:00

All participants must show a photo ID at pick-up. Participants may pick-up for friends and family, but must provide a copy of the ID or a photo of the ID on their phone for verification.

Where is packet pick-up?2020-01-21T19:12:33+00:00

Full registration and packet pick-up information HERE.

When does the race start?2021-02-19T18:47:14+00:00

The race starts at 7:30 AM.

Race Policies

Registration Policies

Gray Matter Marketing is a small business dedicated to promoting a healthy lifestyle with charitably focused events that highlight the communities we are fortunate to call hosts cities.

Race Credits

We are not able to offer refunds. However we do offer any registered runners the opportunity to request a race credit for your full value. Once issued, these Eventbrite Credits appear as a balance of your Eventbrite account. The credit balance can then be applied to the purchase price of a new ticket to any event on our calendar within two years of the day we issue the credit. Race credits may be requested up to 30 days before the event in which you are registered. Race credits will not be granted if a request is made less than 30 days prior to the event.

STEP 1. Request a Race Credit

Please email info@graymattermarketing.com with your full name, the email you used to register for the event, and the event name and date — and we will issue an event credit for the value of your entry. Event credits must be requested no later than 30 days prior to the event you are currently registered for.

STEP 2. View Credit Balance

When we authorize a credit you receive an email from Eventbrite. At this point, you will be able to view your Gray Matter Marketing credit as follows:

    • Log in to Eventbrite
    • Go to “Credits” in your account.
    • View the amount and expiration date of your credits

STEP 3. Use Credit towards a Gray Matter Marketing Event

You must be logged in to Eventbrite to use your credits. Once you found the Gray Matter Marketing event you wish to transfer to, you use the credits to pay for the tickets at the checkout:

    • Select the ticket quantity and click “Checkout”
    • Fill out your details and click “Payment”.
    • Select your credit amount under “Credits”.
    • If the credit doesn’t cover the new ticket price, select a payment method to pay for the balance.
    • Click “Place order”
    • More information on Event Credits.
Frequently Asked Questions:

Can I get a refund?
We do not offer refunds. However we do offer Eventbrite Credits for other events on our calendar.

Can I defer my registration?
No, we do not roll over your registration automatically to the next year’s event. However the credit that we issue can be used towards the purchase of that same event whenever registration re-opens for the following year’s event.

Can I transfer my registration to another person?
No, we do not offer transfers. However, when you request and receive a race credit, you can use that credit to purchase a new ticket for another participant if you choose to do so.

How long is my Eventbrite Credit good for?
The balance of your registration is good for up to two years from the date it was issued, at which point it then expires.

When can I request an Eventbrite Credit?
All credit requests must be submitted to info@graymattermarketing.com no later than 30 days prior to the event.

Extreme Weather Policy

The coastal location and time of year bring obvious chances of adverse weather conditions. Runners should monitor the weather leading up to race day and prepare accordingly.

Our events are held rain or shine. However, there is always the potential for extreme or severe weather conditions. Race organizers will do as much as we can to ensure the experience is as safe as possible. In the event of severe weather, the race may be delayed as race officials consult public safety officers. If there is more than a short delay, if conditions persist, or the forecast calls for extreme weather, race officials reserve the right to alter or cancel the race. We do not schedule “rain dates”. Any decision to cancel an event is done as an absolute last resort and is made collectively with local risk management, police, fire & rescue, and medical personnel as appropriate. In such situations, there will be NO REFUNDS as registrants accept any such risk of their entry fee when signing up.

Please check the website, our Facebook page, and your email before the race for any changes or cancellations.

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