Gray Matter Marketing is a small business dedicated to promoting a healthy lifestyle with charitably focused events that highlight the communities we are fortunate to call hosts cities.
We are not able to offer refunds. However we do offer any registered runners the opportunity to request a race credit for your full value. Once issued, these Eventbrite Credits appear as a balance of your Eventbrite account. The credit balance can then be applied to the purchase price of a new ticket to any event on our calendar within two years of the day we issue the credit. Race credits may be requested up to 30 days before the event in which you are registered. Race credits will not be granted if a request is made less than 30 days prior to the event. Race credits for the New England 10 Miler Series must be requested 30 days before the first event of that year’s series.
STEP 1. Request a Race Credit
Please email email@example.com with your full name, the email you used to register for the event, and the event name and date — and we will issue an event credit for the value of your entry. Event credits must be requested no later than 30 days prior to the event you are currently registered for. Race credits for the New England 10 Miler Series must be requested 30 days before the first event of that year’s series.
STEP 2. View Credit Balance
When we authorize a credit you receive an email from Eventbrite. At this point, you will be able to view your Gray Matter Marketing credit as follows:
- Log in to Eventbrite
- Go to “Credits” in your account.
- View the amount and expiration date of your credits
STEP 3. Use Credit towards a Gray Matter Marketing Event
You must be logged in to Eventbrite to use your credits. Once you found the Gray Matter Marketing event you wish to transfer to, you use the credits to pay for the tickets at the checkout:
- Select the ticket quantity and click “Checkout”
- Fill out your details and click “Payment”.
- Select your credit amount under “Credits”.
- If the credit doesn’t cover the new ticket price, select a payment method to pay for the balance.
- Click “Place order”
- More information on Event Credits.
Frequently Asked Questions:
Can I get a refund?
We do not offer refunds. However we do offer Eventbrite Credits for other events on our calendar.
Can I defer my registration?
No, we do not roll over your registration automatically to the next year’s event. However the credit that we issue can be used towards the purchase of that same event whenever registration re-opens for the following year’s event.
Can I transfer my registration to another person?
No, we do not offer transfers. However, when you request and receive a race credit, you can use that credit to purchase a new ticket for another participant if you choose to do so.
How long is my Eventbrite Credit good for?
The balance of your registration is good for up to two years from the date it was issued, at which point it then expires.
When can I request an Eventbrite Credit?
All credit requests must be submitted to firstname.lastname@example.org no later than 30 days prior to the event.
Extreme Weather Policy
The location and time of year bring obvious chances of adverse weather conditions. Runners should monitor the weather leading up to race day and prepare accordingly.
Our events are held rain, some snow, or shine. However, there is always the potential for extreme or severe weather conditions. Race organizers will do as much as we can to ensure the experience is as safe as possible. In the event of severe weather, the race may be delayed as race officials consult public safety officers. If there is more than a short delay, if conditions persist, or the forecast calls for extreme weather, race officials reserve the right to alter or cancel the race. We do not schedule “rain dates”. Any decision to cancel an event is done as an absolute last resort and is made collectively with local risk management, police, fire & rescue, and medical personnel as appropriate. In such situations, there will be NO REFUNDS as registrants accept any such risk of their entry fee when signing up.
Please check the website, our Facebook page, and your email before the race for any changes or cancellations.